Information Systems Management

A tantárgy neve magyarul / Name of the subject in Hungarian: Információs rendszerek üzemeltetése

Last updated: 2025. február 11.

Budapest University of Technology and Economics
Faculty of Electrical Engineering and Informatics 		Computer Science, BSc
Course ID Semester Assessment Credit Tantárgyfélév
VITMAD01   2/0/2/f 5  
3. Course coordinator and department Dr. Adamis Gusztáv,
4. Instructors

Dr. Gusztáv Adamis, Associate Professor, TMIT 

Ruba AlMahasneh, PhD, Assistant Professor, TMIT

Gábor Németh, Assistant Lecturer, TMIT 

5. Required knowledge Recommended: Communication Networks BMEVITMAB06
6. Pre-requisites
Ajánlott:
Recommended: Communication Networks BMEVITMAB06
7. Objectives, learning outcomes and obtained knowledge The aim of the course is to introduce students to the operation and system administration tasks of computers and complex, networked information systems. The course provides a systems-based overview of the operational tasks of information systems, including the most common IT services. We present the general standards that underpin IT operations.
8. Synopsis
1. Introduction: the main steps of the development of information systems, the tasks of operation. System administrator tasks. Case study: migration of call centers in a large enterprise environment, migration of a national network border gateway. Overview of laboratory practice information. 
2. Administration of Linux-based systems. Basic administrator tasks, account management, file system management, firewall configuration, bash scripting. Apache web server configuration and operation. System monitoring with monit.
3. Relationships between operational tasks and network knowledge. IT network elements, network integration, (IP addresses, address classes, DHCP, ARP, RARP, NA(P)T, DNS), network topologies, VPN, demarcation points, network maps.
4. IT infrastructure and operational tasks. Computer families. Server features and operational tasks. Blade servers. Homogeneous and heterogeneous systems. Power supply for servers. Redundancy. Planning, scheduling, testing of system updates. Examples, maintenance window, scaling. Operational tasks of desktop management in an enterprise environment.
5. Data in an enterprise environment. Data types, value of data. Data management, data storages. Hierarchical storage management. Reliability of disks. Flash arrays. Storage architectures (Internal / external DAS, storage consolidation, SAN, Fiber Channel Protocol, NAS, NAS protocols, IP SAN).
6. Volume copy, flash copy. Storage virtualization. Tasks of storage management. Data backup and recovery. Rescue systems. Data backup strategies: incremental, differential, progressive. Collocation. LAN-free and zero-down-time backup. Reliable storages.
7. Monitoring and reporting. Archiving. Planning of back-up, scaling tasks.
8. Data centers. Classic, multi-tier architecture. Oversizing. Examples of two-tier and three- tier data center design. Fat tree topology. Spine and leaf architecture. Spanning tree control algorithm and its limitations. Equal-cost multi-path (ECMP). High performance clusters. Demilitarized zones. Web servers. Internal, functional architecture of data centers. Data center services.
9. Virtualization and cloud IT. Principles of cloud IT. Iaas, PaaS, SaaS. Public, private and hybrid clouds. Migration issues. Interoperability. Standardization directions (UCI, OCCI). Benefits and risks, Monitoring. Access control.
10. Monitoring systems. End-to-end view. QoS, QoE. Network management methods. Traffic monitoring, traffic data processing, service level analysis, error management. Telecommunications Management Network (TMN), TMN FCAPS. Using network devices. SNMP.
11. Service Operation: general requirements and expectations. Key operating activities. Design, commissioning, development, supervision, maintenance and support of IT services. Centralization and standards. Consequences of the BYOD principle in the operation of services. Operational tasks of the e-mail service.
12. Remote access service. Enterprise Internet access, VNC, RAS, and web-based technologies. Printing, network printing protocols, formats, common solutions. Synchronisation issues, Cloud office.
13. WiFi operation: SOHO and enterprise WiFi operation. Indoor and outdoor infrastructure, coverage, radio parameters, number of users. Centralized enterprise WiFi infrastructure: authentication and access control, BYOD, WPA2-Enterprise configuration issues, L2 roaming technologies, and overview of configuration options.
14. Standards for the operation of IT devices (IPMI, DMI, WBEM). A common information model of the elements of the IT infrastructure. (CIM, MOF) . Service level operation, SLA requirements. ITIL .

Laboratory practice topics:
· Linux practice: basics, firewall configuration, user management, MySQL administration, web server configuration (Apache), shell scripting, performance and bug management (monit).
9. Method of instruction Lecture and laboratory practice
10. Assessment Mid-term: at least pass (2) completion of both performance evaluations and at least pass (2) completion of laboratory sessions.
11. Recaps It is possible to replace one of performance evaluations once in the teaching period (repeated test). Replacement of a lab task is only possible during the teaching period. To complete the laboratories, the method of application and assignment will be described in a lecture. Deviation from this position is possible only with the prior agreement of the person in charge. In case of a failure on a laboratory, the improvement is possible at the designated dates at the end of the semester. Only one laboratory can be improved during a semester.
12. Consultations According to an individual discussion, in consultation with the lecturer of the subject.
13. References, textbooks and resources
The Practice of System and Network Administration, by Thomas A. Limoncelli et al; Addison- Wesley Professional; 3rd edition (2016) ISBN-13: 978-0321919168
The Practice of Cloud System Administration, by Thomas A. Limoncelli; Addison-Wesley
Professional; 1st edition (2014); ISBN-13: 978-0321943187
Information Storage and Management: Storing, Managing, and Protecting Digital Information in
Classic, Virtualized, and Cloud Environments; Wiley; 2 edition (2012); ISBN-13: 978-1118094839
Nemeth, Snyder, Hein, Whaley: UNIX and Linux System Administration Handbook, Prentice Hall,
2010, ISBN-10: 0131480057, ISBN-13: 978-0131480056
14. Required learning hours and assignment
Kontakt óra56
Félévközi készülés órákra14
Felkészülés zárthelyire38
Házi feladat elkészítése-
Kijelölt írásos tananyag elsajátítása42
Vizsgafelkészülés-
Összesen150
15. Syllabus prepared by
Dr. Gusztáv Adamis hon. Associate Professor , master teacher, TMIT 
Dr. Gábor Magyar, Associate Professor, TMIT
Dr. Pál Varga, Associate Professor, TMIT
Dr. Péter Orosz Associate Professor, TMIT 
Gábor Németh, assistant lecturer, TMIT